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Cancellation Policy

  1. All chargeable appointments will be secured with paying a deposit fee per booking. This fee will be deducted from the offered price and it guarantees the appointment.

'Cancellation' or 'Re-schedule' within less than 72 hours, means paid booking fees will be charged and are NON-REFUNDABLE

'No Show' for the booked appointments, means paid booking fees will be charged and are NON-REFUNDABLE*

* if the cancellation is due to medical reasons or other serious emergency, rescheduling the appointment will be accepted. No refund of your booking fee will be possible.

Please arrive on time and please respect the minimum requirements mentioned in the Medical History form (i.e. no Aspirin and/or other blood thinning medication min 24h before the treatment; no Coffee/Black Tea min 3h before the treatment).

We would kindly ask that you do not bring small children/babies along with you to your appointment, unless someone can watch them in the waiting area (keeping them safe & peaceful) outside the treatment room. 

Likewise, please do not arrive accompanied by other adults, as we must adhere to follow government's COVID-19 guidelines for social distancing and maintaining public gathering to a minimum.


If there is a special reason for which to arrive accompanied by other adults, kindly note they will have to wait in the waiting area (i.e. only 1 seat available) or anywhere else outside our business premises if they wish to do so.

All visitors must conduct themselves in orderly manner, same guidelines & rules apply.

Cash, PayPal, Bank Transfer or Debit/Credit Card** payments accepted. Please ask for details depending on preferred method.

** All Card & Paypal payments are subject to 2.5% Service Charge.

13.   Our details

13.1  This website is owned and operated by Bespoke Estétique Limited (“BE|A”).

13.2  We are registered in England and Wales under registration number 11574413 and our registered address at:

Bespoke Estétique Ltd

19A High Street, Chelmsford

United Kingdom, CM1 1BE

13.3  Our principal place of business is at Bespoke Esthetique Academy, 19A High Street, Chelmsford, United Kingdom, CM1 1BE.

13.4  You can contact us:

          (a)    by post, to 19A High Street, Chelmsford, United Kingdom, CM1 1BE;

          (b)    using our website contact form (;

          (c)    by telephone 07516 407 442; or

          (d)    by email, using this email address


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